Why Do You Really Need Your Secretary?
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by: NickyWalker
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Word Count: 352
The hiring of a secretary for many small businesses may cost too much and for a home-based company it's usually completely uneconomical, but there is another alternative. With the expansion of mobile technology and development of the World Wide Web, lots seek to subcontract some of or all of their inbound phonecalls and make use of a call answering service.
With today's extremely competitive business world, businesses need to take full advantage of every source of trade that comes along, but lots could be losing chances or prospective sales without even knowing it. Around 4 out of 5 callers hang up if they hear a voicemail. In other words, if a company is unable to manage their phonecalls and leaves it to an answering machine, for every 10 potential callers, 8 could well be giving their business somewhere else with a competitor.
Many smaller sized businesses and in particular sole-traders like the flexibility that employing a call answering provider allows them, for lots in trades it means they can be out of the office servicing their clients and all the time be sound in the knowledge that their clients are being dealt with quickly, professionally and quickly. A good plumber may not have the best phone manner, especially if he has just taken his head from below a toilet to answer a call but by employing a call answering provider the plumber is allowed to get on with what he does best and service his clients.
Operators at virtual pa services usually work in efficient teams of 4 or 5 people so that they can become accustomed with each customer. When picking up a call they will be directed by on screen guides on what information to collect ranging from callers name, contact numbers, company names, reference codes- anything the client needs to manage his or her company successfully. The virtual PAs are able to then either send the message to the small business or act as a front desk secretary and transfer the caller through.
For a fraction of the price of a permanent secretary, the operator deals with the customer in the correct manner.
About the Author
Nicky has more than 9 years know-how in virtual pa services. Having worked within some of the leading companies in Great Britain and now devotes his time to helping new and start up businesses.
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